Home / FAQ's


FAQ's

What is Medtravels?

Medtravels is a technical platform which helps to choose doctors, hospitals and allied services like e-visa, air ticket, rail ticket, taxi, hotel (accommodation) and ordering pharmacy post discharge according to location, level & budget.

How does it works?

First Register yourself generate user id and password and select the multiple services of your choice  offered on portal.

How can I register myself through Medtravels portal?

Fill your details to complete the registration process verify your credentials and generate your user id and password. 

Is there any charge for using Medtravels services?

Yes

What are the charges for using Medtravels services?

Please refer to our price section

Can I compare the packages of different healthcare provider at different locations across globe?

Yes

Do I need to pay the Healthcare package fee in advance?

Depends on the terms and conditions offered by healthcare provider for the services opted by you.

Can I pay my Healthcare package fee during my visit?

Yes but refer to the terms & conditions of the healthcare provider for the particular services opted by you

Can I get the interpreters of my choice in a particular country?

Yes but need to see the availability in advance during the dates of your visit

Can I get the Lodging/ Hotel near the healthcare provider of my choice?

Yes select the hotel and area of your visit and select your nearest hotel available on your portal

Is it necessary to book hotels or taxi through your portal only?

No but multiple offer are available on the portal to suits to your budget

Can I book a holiday package/Leisure Travel from Medtravels portal?

Yes 

Do Medtravels have currency exchange facility?

Yes 

Can I avail the services of two healthcare provider in the same country by paying the single facilitation fee?

No for every single service facilitation fee shall be levied 

Can I get my facilitation fee back if I cancel my visit?

No if your booking have been confirmed however you can reschedule your visit without paying the extra 

Can my attended also be accommodated along with me at the healthcare facility?

Depends on the T& C of the healthcare provider mentioned on the portal

Can I reschedule my visit?

Yes with prior consultation with the healthcare provider

Is the information provided on your portal are genuine?

Medtravels doesn’t take the responsibility of the information shared by the healthcare provider, agents & aggregator and value added service provider.

Does Medtravels verified the information mentioned on the portal?

No as all the information are shared by the individuals

Do I have to pay again the facilitation fees if I reuse or reschedule my visit?

Yes in the case of availing the service again. But not in the case of reschedule.

What benefit do I get if I refer my friend or relative to use the services of Medtravels?

Medtravels offers referral points which can be utilized in multiple services